{"data":{"id":"671c48fa-8dd8-4b29-b530-7071b24198a2","locale":"vi","available_locales":["vi"],"title":"Internet of things c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o","slug":"internet-of-things-co-the-cai-thien-trai-nghiem-cua-khach-hang-nhu-the-nao","content":"

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Internet of Things<\/i><\/b><\/a> t\u1ea1o ra c\u01a1 h\u1ed9i l\u1edbn \u0111\u1ed1i v\u1edbi \u00a0nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau. Theo h\u00e3ng nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng IHS d\u1ef1 \u0111o\u00e1n r\u1eb1ng, s\u1ed1 l\u01b0\u1ee3ng thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i tr\u00ean to\u00e0n th\u1ebf gi\u1edbi s\u1ebd \u0111\u1ea1t 125 t\u1ef7 v\u00e0o n\u0103m 2030.\u00a0<\/span><\/i><\/p>\n

\u201cInternet of things\u201d<\/i><\/b> gi\u00fap doanh nghi\u1ec7p ti\u1ebfp th\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. V\u01b0\u1ee3t xa nh\u1eefng c\u00e1ch ti\u1ebfp th\u1ecb \u00a0truy\u1ec1n th\u1ed1ng, Internet of thing cho ph\u00e9p c\u00e1c th\u01b0\u01a1ng hi\u1ec7u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u, v\u00e0 th\u1ef1c s\u1ef1 len l\u1ecfi v\u00e0o \u00a0trong th\u1ebf gi\u1edbi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd ph\u00e2n t\u00edch r\u00f5<\/span><\/i>\u00a0<\/span>IoT c\u00f3 th\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o.<\/b><\/p>\n

\"\"<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

Internet of Things cho ph\u00e9p c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng qua vi\u1ec7c khai th\u00e1c t\u1eeb c\u00e1c thi\u1ebft b\u1ecb. \u0110\u1ed3ng th\u1eddi, c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng 24\/7 .<\/span><\/p>\n

V\u1edbi Internet of Things, m\u1ed9t thu\u00ea bao c\u00f3 th\u1ec3 t\u1ea3i b\u00e1o c\u00e1o data d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ea7y \u0111\u1ee7. V\u1edbi ngu\u1ed3n d\u1eef li\u1ec7u c\u00f3 \u0111\u01b0\u1ee3c gi\u00fap nh\u1eefng nh\u00e0 ti\u1ebfp th\u1ecb kh\u00f4ng ch\u1ec9 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m r\u1ed9ng l\u1edbn h\u01a1n m\u00e0 c\u00f3 th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd ph\u00e1t tri\u1ec3n r\u1ea7m r\u1ed9 h\u01a1n.<\/span><\/p>\n

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D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1 v\u00e0 ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n l\u00ean nh\u1eefng n\u1ed9i dung ph\u00f9 h\u1ee3p ph\u1ee5c v\u1ee5 c\u00e1c chi\u1ebfn d\u1ecbch email automation \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng v\u00e0 ti\u1ebfp c\u1eadn t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng th\u1eadt hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

Gartner d\u1ef1 \u0111o\u00e1n r\u1eb1ng 5% \u00a0c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c kh\u1edfi x\u01b0\u1edbng b\u1edfi c\u00e1c thi\u1ebft b\u1ecb web-enabled qua Internet, \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 th\u01b0\u01a1ng hi\u1ec7u t\u00edch h\u1ee3p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i v\u00e0 nh\u1eefng k\u1ebft n\u1ed1i \u00a0s\u1ebd t\u0103ng theo c\u1ea5p s\u1ed1 nh\u00e2n trong t\u01b0\u01a1ng lai. <\/span><\/p>\n

Xem th\u00eam :<\/span> 4 xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 s\u1ebd th\u1ed1ng tr\u1ecb n\u0103m 2019<\/b><\/a><\/p>\n

C\u00e1 nh\u00e2n ho\u00e1 & t\u01b0\u01a1ng t\u00e1c li\u00ean quan<\/b><\/h2>\n

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Internet of Things ( IoT) cho ph\u00e9p c\u00e1c th\u01b0\u01a1ng hi\u1ec7u \u0111<\/span>\u00f3ng vai tr\u00f2 quan tr\u1ecdng h\u01a1n nhi\u1ec1u trong cu\u1ed9c s\u1ed1ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/span><\/p>\n

V\u00ed d\u1ee5 v\u1ec1 t\u1ee7 l\u1ea1nh Samsung. N\u1ebfu t\u1ee7 l\u1ea1nh kh\u00f4ng \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i, nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u1eb7c th\u00f9 nh\u01b0 gi\u1eef th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng t\u01b0\u01a1i s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c cung c\u1ea5p cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n

Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu nh\u1edd IoT t\u1ee7 l\u1ea1nh k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c m\u1edf r\u1ed9ng qu\u1ea3ng c\u00e1o, cung c\u1ea5p th\u00f4ng tin, h\u00ecnh \u1ea3nh, video \u0111\u1ec3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 tr\u1ea3i nghi\u1ec7m v\u00e0 ch\u1ecdn l\u1ef1a. L\u00fac n\u00e0y IoT \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd cho c\u00e1c kh\u00eda c\u1ea1nh t\u1ee7 l\u1ea1nh. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p ch\u1ee7 s\u1edf h\u1eefu t\u1eeb xa nh\u00ecn th\u1ea5y nh\u1eefng g\u00ec b\u00ean trong t\u1ee7 l\u1ea1nh, c\u00f4ng th\u1ee9c n\u1ea5u \u0103n, c\u00e1ch s\u1eed d\u1ee5ng, t\u00ednh n\u0103ng, \u0111\u1eb7c th\u00f9 ho\u1eb7c theo s\u1edf th\u00edch c\u1ee7a m\u1ed7i ng\u01b0\u1eddi.<\/span><\/p>\n

T\u0103ng s\u1ef1 trung th\u00e0nh & g\u1eafn b\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

V\u1edbi s\u1ef1 tr\u1ea3i nghi\u1ec7m m\u00e0 IoT c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng, gi\u00fap t\u0103ng s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng kh\u1ea3 n\u0103ng t\u0103ng s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. <\/span><\/p>\n

T\u00ecm hi\u1ec3u th\u00eam : <\/span>Internet of things c\u00f3 g\u00ec hay? <\/a><\/strong><\/p>\n

Hi\u1ec3u \u0111\u01b0\u1ee3c xu <\/strong>h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u1ee7a Internet of Things c\u0169ng nh\u01b0 th\u00f3i quen v\u00e0 h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng, doanh nghi\u1ec7p s\u1ebd t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c c\u00e1c c\u01a1 h\u1ed9i m\u1edbi, thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c marketing k\u1ecbp th\u1eddi \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng v\u00e0 t\u0103ng kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i.\u00a0<\/span><\/p>\n","excerpt":"

  Internet of Things t\u1ea1o ra c\u01a1 h\u1ed9i l\u1edbn \u0111\u1ed1i v\u1edbi \u00a0nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau. Theo h\u00e3ng nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng IHS d\u1ef1 \u0111o\u00e1n r\u1eb1ng, s\u1ed1 l\u01b0\u1ee3ng thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i tr\u00ean to\u00e0n th\u1ebf gi\u1edbi s\u1ebd \u0111\u1ea1t 125 t\u1ef7 v\u00e0o n\u0103m 2030.\u00a0 \u201cInternet of things\u201d gi\u00fap doanh nghi\u1ec7p ti\u1ebfp th\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m […]<\/p>","featured_media_id":"44097420-592b-417f-8a3c-c8498c80eee3","featured_image":"https:\/\/api.mtt.vn\/storage\/media\/images\/2026\/08\/4a713856-d794-49a7-a736-3bd48cbc78cd.jpg","icon_media_id":null,"icon_image":null,"status":"published","visibility":"public","published_at":"2026-08-24 07:18:43","scheduled_at":null,"author":{"id":"019ff8f6-fbcc-73b7-8efc-144cdc98283d","name":"Super Admin","email":"superadmin@giftnest.local","role":null},"categories":[{"id":"9153795b-719e-470e-b3e1-6778fe53ead5","name":"Tin t\u1ee9c","slug":"tin-tuc","description":null}],"tags":[],"views_count":0,"reading_time_minutes":5,"seo_title":"Internet of things c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u2026","seo_description":"Internet of Things t\u1ea1o ra c\u01a1 h\u1ed9i l\u1edbn \u0111\u1ed1i v\u1edbi nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau. Theo h\u00e3ng nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng IHS d\u1ef1 \u0111o\u00e1n r\u1eb1ng, s\u1ed1 l\u01b0\u1ee3ng thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i tr\u00ea\u2026","seo_keywords":[],"canonical_url":null,"og_title":null,"og_description":null,"og_image":null,"twitter_title":null,"twitter_description":null,"twitter_image":null,"robots":"index, follow","schema_type":"article","structured_data":null,"created_at":"2026-08-24 07:06:16","updated_at":"2026-08-24 07:18:43"}}